Generating zoho ticket using google apps script - google-apps-script

Question

I am trying to use zoho desk api in google apps script.
I am trying to genereate ticket through google script.But getting error.
Whereas if I do it in PHP its working fine.
Please find both codes for reference:
PHP CODE which is working
$auth_token = '12345ab';//your_auth_token
$org_id=12345; //your_organization_id
$ticket_data=array(
"departmentId"=>$getdepartmentid,
"contactId"=>$getcontactid,
"subject"=>$ticket_subject,
"description"=>$ticket_desc,
"priority"=>$priority,
"status"=>$ticketstatus,
"email"=>$contact_email,
"classification"=>$classification,
"channel"=>"Application"
);
$headers=array(
"Authorization: $auth_token",
"orgId: $org_id",
"contentType: application/json; charset=utf-8",
);
$url="https://desk.zoho.in/api/v1/tickets";
$ticket_data=(gettype($ticket_data)==="array")? json_encode($ticket_data):$ticket_data;
$ch= curl_init($url);
curl_setopt($ch,CURLOPT_HTTPHEADER,$headers);
curl_setopt($ch,CURLOPT_RETURNTRANSFER,TRUE);
curl_setopt($ch,CURLOPT_POST,TRUE);
curl_setopt($ch, CURLOPT_POSTFIELDS,$ticket_data); //convert ticket data array to json
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
$response= curl_exec($ch);
$info= curl_getinfo($ch);
GOOGLE APPS SCRIPT(which is not working)
var authtoken = "12345ab"; //your_auth_token
var org_id=12345; //your_organization_id
var department=23220000000057620; // ID of department
var contact=23220000000066959; //ID of customer
var subject=location_urgent_inbox_folder_name + ' /' + Name_of_file_to_be_attached;
var description="Ticked via drive";
var status="open";
const ticketData = {
subject: subject,
departmentId: department, // Replace this with whatever yours is.
contactId: contact, // Replace this with whatever yours is.
description: description,
status: status
};
const zohoUrl = 'https://desk.zoho.in/api/v1/tickets';
try {
var response = UrlFetchApp.fetch(zohoUrl, {
"method": 'POST',
"muteHttpExceptions": true,
"headers": {
Authorization: authtoken,
orgId: org_id,
contentType: 'application/json',
},
"payload": JSON.stringify(ticketData),
});
Logger.log(response.getContentText());
const parsed = JSON.parse(response.getContentText());
} catch (error) {
Logger.log(error.toString());
}

Answer 1

Assuming I am looking at the right section of the right documentation (https://desk.zoho.com/DeskAPIDocument#Tickets_Createaticket), I think these are your issues:
Server's JSON-encoded response contains no message property, hence Logger.log(result.message); logs undefined. (Maybe trying logging response.getContentText() to see what properties are available in your case -- or refer to the API documentation.)
Authorization and orgId headers are missing in the request you send. (Looks like authtokens are deprecated (https://desk.zoho.com/DeskAPIDocument#Authentication) and you instead need to use OAuth 2.0 (https://desk.zoho.com/DeskAPIDocument#OauthTokens).)
Data needs to be sent in request's body. (You appear to be sending it in the query string.)
I've not read the documentation in detail but I don't see any mention of query string parameters authtoken and JSONString (CTRL+F returns no matches). So you might want to get rid of them in your code and instead follow what the documentation says.
The code below is untested and won't work (as you need to replace with your own credentials). But it should give you an idea of how you can accomplish this.
// See: https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket
// Required: subject, departmentId, contactId
const ticketData = {
subject: location_urgent_inbox_folder_name + ‘ /’ + Name_of_file_to_be_attached, // Taken from your question. Presume these are declared, valid and in scope.
departmentId: '12345', // Replace this with whatever yours is.
contactId: '12345', // Replace this with whatever yours is.
description: 'Ticked via drive',
status: 'open'
};
const zohoUrl = 'https://desk.zoho.in/api/v1/tickets';
try {
// See: https://developers.google.com/apps-script/reference/url-fetch/url-fetch-app#fetchurl,-params
const response = UrlFetchApp.fetch(zohoUrl, {
method: 'POST',
contentType: 'application/json',
headers: {
orgId: '12345' // Replace this with whatever yours is.
Authorization: 'Zoho-oauthtoken ....' // See: https://desk.zoho.com/DeskAPIDocument#OauthTokens
},
payload: JSON.stringify(ticketData),
});
Logger.log(response.getContentText());
const parsed = JSON.parse(response.getContentText());
} catch (error) {
Logger.log(error.toString());
}
I've never worked with any of Zoho's APIs and haven't worked with Google Apps Script for a while, so apologies if I'm missing something.

Answer 2

Issue resolved,
Posting answer so that it might help someone
//create ticket in zoho
var authtoken = "abcd"; //your_auth_token
var org_id="12345"; //your_organization_id
var department="54321"; // ID of department in which ticket to be raised
var contact="9999"; //ID of customer
var subject="Ticket via google script";
var description="Ticket via google script";
var status="open";
const ticketData = {
subject: subject,
departmentId: department, // Replace this with whatever yours is.
contactId: contact, // Replace this with whatever yours is.
description: description,
status: status
};
const zohoUrl = 'https://desk.zoho.in/api/v1/tickets';
try {
var response = UrlFetchApp.fetch(zohoUrl, {
"method": 'POST',
"muteHttpExceptions": true,
"headers": {
Authorization: authtoken,
orgId: org_id,
contentType: 'application/json',
},
"payload": JSON.stringify(ticketData),
});
const parsed = JSON.parse(response.getContentText());
} catch (error) {
Logger.log(error.toString());
}