osticket how to get ticket id by the form entry value? - mysql

Question

In osticket we have a number of custom form fields setup and I need help querying them. The data that I want to query is stored in form_entry.value.
SELECT * FROM `form_entry_values` fev, `form_entry` fe WHERE fev.value = '{$ibn}' AND fe.id = fev.entry_id
This is returning the correct data but how can I find the ticket ID if i know the form_id? I can't seem to find any joining tables.
This is the full db: https://github.com/osTicket/osTicket-1.8/blob/b1c845bf0591b1f5da593a55e462b07e5a4ee5de/setup/inc/streams/core/install-mysql.sql
DROP TABLE IF EXISTS `form`;
CREATE TABLE `form` (
`id` int(11) unsigned NOT NULL auto_increment,
`type` varchar(8) NOT NULL DEFAULT 'G',
`deletable` tinyint(1) NOT NULL DEFAULT 1,
`title` varchar(255) NOT NULL,
`instructions` varchar(512),
`notes` text,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `form_field`;
CREATE TABLE `form_field` (
`id` int(11) unsigned NOT NULL auto_increment,
`form_id` int(11) unsigned NOT NULL,
`type` varchar(255) NOT NULL DEFAULT 'text',
`label` varchar(255) NOT NULL,
`required` tinyint(1) NOT NULL DEFAULT 0,
`private` tinyint(1) NOT NULL DEFAULT 0,
`edit_mask` tinyint(1) NOT NULL DEFAULT 0,
`name` varchar(64) NOT NULL,
`configuration` text,
`sort` int(11) unsigned NOT NULL,
`hint` varchar(512),
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `form_entry`;
CREATE TABLE `form_entry` (
`id` int(11) unsigned NOT NULL auto_increment,
`form_id` int(11) unsigned NOT NULL,
`object_id` int(11) unsigned,
`object_type` char(1) NOT NULL DEFAULT 'T',
`sort` int(11) unsigned NOT NULL DEFAULT 1,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
KEY `entry_lookup` (`object_type`, `object_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `form_entry_values`;
CREATE TABLE `form_entry_values` (
-- references form_entry.id
`entry_id` int(11) unsigned NOT NULL,
`field_id` int(11) unsigned NOT NULL,
`value` text,
`value_id` int(11),
PRIMARY KEY (`entry_id`, `field_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `list`;
CREATE TABLE `list` (
`id` int(11) unsigned NOT NULL auto_increment,
`name` varchar(255) NOT NULL,
`name_plural` varchar(255),
`sort_mode` enum('Alpha', '-Alpha', 'SortCol') NOT NULL DEFAULT 'Alpha',
`masks` int(11) unsigned NOT NULL DEFAULT 0,
`type` VARCHAR( 16 ) NULL DEFAULT NULL,
`notes` text,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
KEY `type` (`type`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `list_items`;
CREATE TABLE `list_items` (
`id` int(11) unsigned NOT NULL auto_increment,
`list_id` int(11),
`status` int(11) unsigned NOT NULL DEFAULT 1,
`value` varchar(255) NOT NULL,
-- extra value such as abbreviation
`extra` varchar(255),
`sort` int(11) NOT NULL DEFAULT 1,
`properties` text,
PRIMARY KEY (`id`),
KEY `list_item_lookup` (`list_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket`;
CREATE TABLE `ticket` (
`ticket_id` int(11) unsigned NOT NULL auto_increment,
`number` varchar(20),
`user_id` int(11) unsigned NOT NULL default '0',
`user_email_id` int(11) unsigned NOT NULL default '0',
`status_id` int(10) unsigned NOT NULL default '0',
`dept_id` int(10) unsigned NOT NULL default '0',
`sla_id` int(10) unsigned NOT NULL default '0',
`topic_id` int(10) unsigned NOT NULL default '0',
`staff_id` int(10) unsigned NOT NULL default '0',
`team_id` int(10) unsigned NOT NULL default '0',
`email_id` int(11) unsigned NOT NULL default '0',
`flags` int(10) unsigned NOT NULL default '0',
`ip_address` varchar(64) NOT NULL default '',
`source` enum('Web','Email','Phone','API','Other') NOT NULL default 'Other',
`isoverdue` tinyint(1) unsigned NOT NULL default '0',
`isanswered` tinyint(1) unsigned NOT NULL default '0',
`duedate` datetime default NULL,
`reopened` datetime default NULL,
`closed` datetime default NULL,
`lastmessage` datetime default NULL,
`lastresponse` datetime default NULL,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`ticket_id`),
KEY `user_id` (`user_id`),
KEY `dept_id` (`dept_id`),
KEY `staff_id` (`staff_id`),
KEY `team_id` (`team_id`),
KEY `status_id` (`status_id`),
KEY `created` (`created`),
KEY `closed` (`closed`),
KEY `duedate` (`duedate`),
KEY `topic_id` (`topic_id`),
KEY `sla_id` (`sla_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_attachment`;
CREATE TABLE `ticket_attachment` (
`attach_id` int(11) unsigned NOT NULL auto_increment,
`ticket_id` int(11) unsigned NOT NULL default '0',
`file_id` int(10) unsigned NOT NULL default '0',
`ref_id` int(11) unsigned NOT NULL default '0',
`inline` tinyint(1) NOT NULL default '0',
`created` datetime NOT NULL,
PRIMARY KEY (`attach_id`),
KEY `ticket_id` (`ticket_id`),
KEY `ref_id` (`ref_id`),
KEY `file_id` (`file_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_lock`;
CREATE TABLE `ticket_lock` (
`lock_id` int(11) unsigned NOT NULL auto_increment,
`ticket_id` int(11) unsigned NOT NULL default '0',
`staff_id` int(10) unsigned NOT NULL default '0',
`expire` datetime default NULL,
`created` datetime NOT NULL,
PRIMARY KEY (`lock_id`),
UNIQUE KEY `ticket_id` (`ticket_id`),
KEY `staff_id` (`staff_id`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_email_info`;
CREATE TABLE `ticket_email_info` (
`id` int(11) unsigned NOT NULL auto_increment,
`thread_id` int(11) unsigned NOT NULL,
`email_mid` varchar(255) NOT NULL,
`headers` text,
PRIMARY KEY (`id`),
KEY `email_mid` (`email_mid`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_event`;
CREATE TABLE `ticket_event` (
`ticket_id` int(11) unsigned NOT NULL default '0',
`staff_id` int(11) unsigned NOT NULL,
`team_id` int(11) unsigned NOT NULL,
`dept_id` int(11) unsigned NOT NULL,
`topic_id` int(11) unsigned NOT NULL,
`state` enum('created','closed','reopened','assigned','transferred','overdue') NOT NULL,
`staff` varchar(255) NOT NULL default 'SYSTEM',
`annulled` tinyint(1) unsigned NOT NULL default '0',
`timestamp` datetime NOT NULL,
KEY `ticket_state` (`ticket_id`, `state`, `timestamp`),
KEY `ticket_stats` (`timestamp`, `state`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_status`;
CREATE TABLE IF NOT EXISTS `ticket_status` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(60) NOT NULL DEFAULT '',
`state` varchar(16) DEFAULT NULL,
`mode` int(11) unsigned NOT NULL DEFAULT '0',
`flags` int(11) unsigned NOT NULL DEFAULT '0',
`sort` int(11) unsigned NOT NULL DEFAULT '0',
`properties` text NOT NULL,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `name` (`name`),
KEY `state` (`state`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_priority`;
CREATE TABLE `ticket_priority` (
`priority_id` tinyint(4) NOT NULL auto_increment,
`priority` varchar(60) NOT NULL default '',
`priority_desc` varchar(30) NOT NULL default '',
`priority_color` varchar(7) NOT NULL default '',
`priority_urgency` tinyint(1) unsigned NOT NULL default '0',
`ispublic` tinyint(1) NOT NULL default '1',
PRIMARY KEY (`priority_id`),
UNIQUE KEY `priority` (`priority`),
KEY `priority_urgency` (`priority_urgency`),
KEY `ispublic` (`ispublic`)
) DEFAULT CHARSET=utf8;
DROP TABLE IF EXISTS `ticket_thread`;
CREATE TABLE `ticket_thread` (
`id` int(11) unsigned NOT NULL auto_increment,
`pid` int(11) unsigned NOT NULL default '0',
`ticket_id` int(11) unsigned NOT NULL default '0',
`staff_id` int(11) unsigned NOT NULL default '0',
`user_id` int(11) unsigned not null default 0,
`thread_type` enum('M','R','N') NOT NULL,
`poster` varchar(128) NOT NULL default '',
`source` varchar(32) NOT NULL default '',
`title` varchar(255),
`body` mediumtext NOT NULL,
`format` varchar(16) NOT NULL default 'html',
`ip_address` varchar(64) NOT NULL default '',
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`),
KEY `staff_id` (`staff_id`),
KEY `pid` (`pid`)
) DEFAULT CHARSET=utf8;
CREATE TABLE `ticket_collaborator` (
`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
`isactive` tinyint(1) NOT NULL DEFAULT '1',
`ticket_id` int(11) unsigned NOT NULL DEFAULT '0',
`user_id` int(11) unsigned NOT NULL DEFAULT '0',
-- M => (message) clients, N => (note) 3rd-Party, R => (reply) external authority
`role` char(1) NOT NULL DEFAULT 'M',
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `collab` (`ticket_id`,`user_id`)
) DEFAULT CHARSET=utf8;

Answer 1

In the values table, there is a field object_id this is the ticket ID.
SELECT t.* FROM form_entry_values fev
LEFT JOIN form_entry fe ON(fev.entry_id = fe.id)
LEFT JOIN ticket t ON(fe.object_id = t.ticket_id)
WHERE fev.value = '123'

Answer 2

in the Osticket 1.15 version, the object_id in the form_entry has a relation to the user_id.
SELECT t.* FROM form_entry_values fev
LEFT JOIN form_entry fe ON fev.entry_id = fe.id
LEFT JOIN ticket t ON fe.object_id = t.user_id