Mysql: Query not working on another PC with the same config - mysql

Question

I have a query running fine on my current PC that is my developpement PC but not in production environment.
The two environement have the same material configuration.
The setting of the database are the same two.
On dev the query execute in less than 30 sec, but when I try it on production even after 2 hours I don't get result.
This is the only running query on the server at the moment of execution.
Do you have any idea of why this is happening ?
SELECT td.td_date,
td.td_number,
td.td_status,
td.td_open_datetime,
td.td_update_datetime,
Min(ack.ackup) ackUpdate
FROM t_ticketdossier_td td
INNER JOIN (SELECT a.td_number,
a.td_update_datetime ackUp
FROM t_ticketdossier_td a
WHERE a.td_status = 'Acknowledged') ack
ON td.td_number = ack.td_number
AND td.td_update_datetime <= ack.ackup
WHERE td.td_number IN (SELECT td_number
FROM t_ticketdossier_td base
WHERE Date(base.td_date) = #date
AND base.td_status = 'Acknowledged'
AND base.td_scope IS NULL
AND base.td_subcategory NOT LIKE '%RDV%'
AND base.td_product_type NOT LIKE '%RDV%'
GROUP BY td_number)
AND td.td_status = 'Affected'
GROUP BY td.td_date,
td.td_number,
td.td_status,
td.td_update_datetime
Explain from the dev server.
Explain from the prod server.
Sorry for the links, I don't have enougth reputation to post the image directly.
Cheers,
Maxime.

Answer 1

From what I see in the EXPLAIN statements, it seems that your production database misses quite a few indexes.
For example:
TD_STATUS_IDX,TD_NUMBER_IDX
Try adding these and run the EXPLAIN again.