How to mark-up phone numbers? - html

Question

I want to mark up a phone number as callable link in an HTML document. I have read the microformats approach, and I know, that the tel: scheme would be standard, but is quite literally nowhere implemented.
Skype defines, as far as I know, skype: and callto:, the latter having gained some popularity. I assume, that other companies have either other schemes or jump on the callto: train.
What would be a best practice to mark-up a phone number, so that as many people as possible with VoIP software can just click on a link to get a call?
Bonus question: Does anyone know about complications with emergency numbers such as 911 in US or 110 in Germany?
Update: Microsoft NetMeeting takes callto: schemes under WinXP. This question suggests, that Microsoft Office Communicator will handle tel: schemes but not callto: ones. Great, Redmond!
Update 2: Two and a half years later now. It seems to boil down to what you want to do with the number. In mobile context, tel: is the way to go. Targeting desktops it's up to you, if you think your users are more Skype people (callto:) or will more likely have something like Google Voice (tel:) installed. My personal opinion is, when in doubt use tel: (in line with #Sidnicious' answer).
Update 3: User #rybo111 noted, that Skype in Chrome has meanwhile jumped on the tel: bandwagon. I cannot verify this, because no machine with both at hand, but if it's true, it means we have finally a winner here: tel:

Answer 1

The tel: scheme was used in the late 1990s and documented in early 2000 with RFC 2806 (which was obsoleted by the more-thorough RFC 3966 in 2004) and continues to be improved. Supporting tel: on the iPhone was not an arbitrary decision.
callto:, while supported by Skype, is not a standard and should be avoided unless specifically targeting Skype users.
Me? I'd just start including properly-formed tel: URIs on your pages (without sniffing the user agent) and wait for the rest of the world's phones to catch up :) .
Example:
1-847-555-5555

Answer 2

My test results:
callto:
Nokia Browser: nothing happens
Google Chrome: asks to run skype to call the number
Firefox: asks to choose a program to call the number
IE: asks to run skype to call the number
tel:
Nokia Browser: working
Google Chrome: nothing happens
Firefox: "Firefox doesnt know how to open this url"
IE: could not find url

Answer 3

The best bet is to start off with tel: which works on all mobiles
Then put in this code, which will only run when on a desktop, and only when a link is clicked.
I'm using http://detectmobilebrowsers.com/ to detect mobile browsers, you can use whatever method you prefer
if (!jQuery.browser.mobile) {
jQuery('body').on('click', 'a[href^="tel:"]', function() {
jQuery(this).attr('href',
jQuery(this).attr('href').replace(/^tel:/, 'callto:'));
});
}
So basically you cover all your bases.
tel: works on all phones to open the dialer with the number
callto: works on your computer to connect to skype from firefox, chrome

Answer 4

As one would expect, WebKit's support of tel: extends to the Android mobile browser as well - FYI

Answer 5

I keep this answer for "historic" purpose but don't recommend it anymore. See #Sidnicious' answer above and my Update 2.
Since it looks like a draw between callto and tel guys, I want to throw in a possible solution in the hope, that your comments will bring me back on the way of light ;-)
Using callto:, since most desktop clients will handle it:
call me
Then, if the client is an iPhone, replace the links:
window.onload = function () {
if (navigator.userAgent.match (/iPhone/i)) {
var a = document.getElementsByTagName ("a");
for (var i = 0; i < a.length; i++) {
if (a[i].getAttribute ('href').search (/callto:/i) === 0) {
a[i].setAttribute ('href', a[i].getAttribute ('href').replace (/^callto:/, "tel:"));
}
}
}
};
Any objections against this solution? Should I preferably start from tel:?

Answer 6

Mobile Safari (iPhone & iPod Touch) use the tel: scheme.
How do I dial a phone number from a webpage on iPhone?

Answer 7

RFC3966 defines the IETF standard URI for telephone numbers, that is the 'tel:' URI. That's the standard. There's no similar standard that specifies 'callto:', that's a particular convention for Skype on platforms where is allows registering a URI handler to support it.

Answer 8

this worked for me:
1.make a standards compliant link:
<a href="tel:[phone]">
2.replace it when mobile browser is not detected, for skype:
$("a.phone")
.each(function()
{
this.href = this.href.replace(/^tel/,
"callto");
});
Selecting link to replace via class seems more efficient.
Of course it works only on anchors with .phone class.
I have put it in function if( !isMobile() ) { ... so it triggers only when detects desktop browser. But this one is problably obsolete...
function isMobile() {
return (
( navigator.userAgent.indexOf( "iPhone" ) > -1 ) ||
( navigator.userAgent.indexOf( "iPod" ) > -1 ) ||
( navigator.userAgent.indexOf( "iPad" ) > -1 ) ||
( navigator.userAgent.indexOf( "Android" ) > -1 ) ||
( navigator.userAgent.indexOf( "webOS" ) > -1 )
);
}

Answer 9

I used tel: for my project.
It worked in Chrome, Firefox, IE9&8, Chrome mobile and the mobile Browser on my Sony Ericsson smartphone.
But callto: did not work in the mobile Browsers.

Answer 10

I would use tel: (as recommended). But to have a better fallback/not display error pages I would use something like this (using jquery):
// enhance tel-links
$("a[href^='tel:']").each(function() {
var target = "call-" + this.href.replace(/[^a-z0-9]*/gi, "");
var link = this;
// load in iframe to supress potential errors when protocol is not available
$("body").append("<iframe name=\"" + target + "\" style=\"display: none\"></iframe>");
link.target = target;
// replace tel with callto on desktop browsers for skype fallback
if (!navigator.userAgent.match(/(mobile)/gi)) {
link.href = link.href.replace(/^tel:/, "callto:");
}
});
The assumption is, that mobile browsers that have a mobile stamp in the userAgent-string have support for the tel: protocol. For the rest we replace the link with the callto: protocol to have a fallback to Skype where available.
To suppress error-pages for the unsupported protocol(s), the link is targeted to a new hidden iframe.
Unfortunately it does not seem to be possible to check, if the url has been loaded successfully in the iframe. It's seems that no error events are fired.

Answer 11

Since callto: is per default supported by skype (set up in Skype settings), and others do also support it, I would recommend using callto: rather than skype: .

Answer 12

Although Apple recommends tel: in their docs for Mobile Safari, currently (iOS 4.3) it accepts callto: just the same. So I recommend using callto: on a generic web site as it works with both Skype and iPhone and I expect it will work on Android phones, too.
Update (June 2013)
This is still a matter of deciding what you want your web page to offer. On my websites I provide both tel: and callto: links (the latter labeled as being for Skype) since Desktop browsers on Mac don't do anything with tel: links while mobile Android doesn't do anything with callto: links. Even Google Chrome with the Google Talk plugin does not respond to tel: links. Still, I prefer offering both links on the desktop in case someone has gone to the trouble of getting tel: links to work on their computer.
If the site design dictated that I only provide one link, I'd use a tel: link that I would try to change to callto: on desktop browsers.

Answer 13

Using jQuery, replace all US telephone numbers on the page with the appropriate callto: or tel: schemes.
// create a hidden iframe to receive failed schemes
$('body').append('<iframe name="blackhole" style="display:none"></iframe>');
// decide which scheme to use
var scheme = (navigator.userAgent.match(/mobile/gi) ? 'tel:' : 'callto:');
// replace all on the page
$('article').each(function (i, article) {
findAndReplaceDOMText(article, {
find:/\b(\d\d\d-\d\d\d-\d\d\d\d)\b/g,
replace:function (portion) {
var a = document.createElement('a');
a.className = 'telephone';
a.href = scheme + portion.text.replace(/\D/g, '');
a.textContent = portion.text;
a.target = 'blackhole';
return a;
}
});
});
Thanks to #jonas_jonas for the idea. Requires the excellent findAndReplaceDOMText function.

Answer 14

I use the normal 12 34 56 markup and make those links non-clickable for desktop users via pointer-events: none;
a[href^="tel:"] {
text-decoration: none;
}
.no-touch a[href^="tel:"] {
pointer-events: none;
cursor: text;
}
for browsers that don't support pointer-events (IE < 11), the click can be prevented with JavaScript (example relies on Modernizr and jQuery):
if(!Modernizr.touch) {
$(document).on('click', '[href^="tel:"]', function(e) {
e.preventDefault();
return false;
});
}