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I maintain an Open Source Android app. Every once in a while, some anonymous hero localizes to its mother tongue, sending files or using our online tool.
At first I thought the magic of collaboration would be enough to provide timely localizations, but actually, the UI strings change, and each release ships with roughly:
5 languages localized at 100%
8 languages localized at 70% (because recent strings have not been localized)
I am extremely thankful, but is there something I can do to bring the localizations from 70% to 100% when the release comes?
I send messages on the mailing list at code freeze a month before each release, and then a week before, but most of the people who contributed localizations don't read the mailing list, in fact most of them were probably just good samaritans passing by.
Should I stalk the translators and ask them personally?
I have been thinking about having a person responsible for each language. This person (how should I call the role?) would be "responsible" for bringing the translation to 100% before each release. Their names would be listed in the "About" dialog. Is it a good or a bad strategy? Any tips?
It's the 90-9-1 principle - http://www.90-9-1.com/ - and designating people in charge of things isn't going to do it. You can offer cash - rewards/pay - or you can groom them. If you bring money into the mix, remember that it quickly becomes tradeoff analysis. People will compare what you offer versus what they can earn on their own. Since I assume you don't have that much money, you don't want that sort of comparison.
Realistically, grooming them is a better option. You've done the first step - include them - show that their fixes, updates, etc are included and help the product. The next step is publicly thanking them and appreciating them. That will get the first 80% as you've seen. The next step is getting them personally committed. Start interacting with them directly. Send them your thanks.. not just in email. If you have a product t-shirt, send them one with a hand written note. In your release notes, link to their sites. If you ever see them in person, buy their coffee.. whatever. The point is that you go out of your way - however small - to acknowledge that they're going out of their own way.
I'm the Project Lead of the Open Source Project Management System web2project and have been doing this longer than I care to consider. ;)
Use both a carrot and a stick approach. Giving people credit in your "About" screen, and calling them the lead translator for a particular language (if they're willing to accept that responsibility) is a good thing. Don't include a translation until you've gotten someone to commit to being the lead translator for that language; just like with code, you don't want to accept contributions unless (a) you are able and willing to maintain those contributions or (b) someone who you consider reliable has volunteered to be responsible for maintaining it.
The "stick" is that if someone stops maintaining a language, and fails to appropriately pass the responsibility off to someone else, you will remove that language from the next version of your application. Most people who translate your app probably do so because they would prefer to use your app in their native language. The threat of removing the language from the next version, or the wake-up call when they find that the next version doesn't contain their language, might inspire them to come back and finish up the last 30% translation work.
You are getting it wrong, community translation is an ongoing process or lets say never ending approach.
This doesn't meant that is wrong, but you have to live with the fact that localization is always a compromise and that Usually, it is better to have 20 languages with 50% translation than having 10 languages 100% translated.
If one language is important, it will have more users, so it will have more contributors and the translation rate will be greater.
You don't know when and if the translation for a specific language will be 100%, probably never.
The good part is that you shouldn't care about obtaining 100%, you should spend your effort in motivating people to contribute.
Probably you already know, community translation doesn't play well with packed products.
The solution to this problem is to change the way you work and provide partial translations in your release and a simple update system that updates them (preferably a silent one, like the Chromium update).
PS. If you need to assure a 100% translation rate for a limited number of languages before your release, consider paying a translation vendor to do it.
Well, you get what you paid for. The strategy that you are planing to implement will not give you anything. That's because heroes have their own lives. The only way to get this done, is to engage more people to translate, because completion percentage is a function of a community size.
If your application is useful enough, you may try to give a link "help to translate into your language" and this could do for a while.
Think of creating discussion group or board that you could post "Call for translation" when you are ready to ship. Translators usually don't have a time to track changes.
One thing to note is that localization people need time to do the localizations, and the less they're getting paid for it, the longer they need. This means that you should at least try to avoid changing the localization keys (especially including defining new ones) shortly before a release. I know it's nice to not be constrained like that, but the reality is that if you're not paying then you're not going to get a fast turnaround in the majority of cases, so you have to plan for this and mitigate in your schedule. In effect, you have to stop thinking about the text shown to a user as something that can be finalized late in the project and instead start treating it as an important interface matter that you'll plan to lock down much earlier.
How do I go about explaining that I am a "Web Application Developer" and not a "Web Site Designer" to prospective clients - without talking myself out of the project?!
Often I am approached to "design a web site" for someone where it turns out to be more of a "brochureware" presentation site and less of a real web application.
While I am a highly skilled developer, I am not a graphic artist. That said, I would still like to be able to close deals with prospects without disqualifying myself. Simply stating, "I do backend work, not frontend" will quickly end the conversation, and along with it my opportunity for work.
Sure, I can just subcontract the project to a real designer and mark up his rate, but I would rather be up front with the client that I am not going to be the guy doing the actual work and they would be paying $120/hr for $60/hr work.
...and then they will ask price - is visual design often quoted hourly like app dev is, or will I get sucked into the oblivion that is fixed fees?
First thought: You sound like you're a good developer, which is a great foundation in this situation because people feel that we have a broad understanding of technology -- and they're right! You're correct in your insecurity though - a good developer is not exactly what they're after.
They want a solution, and if you can become the guy who knows how to navigate all the complexities involved in delivering that solution... Well, then you're the guy. And you're much more valuable.
And you don't have to stop coding, either. Which has always been my phobia.
So that's more or less how I present myself to my clients. I'm a developer, but I'm also a competent project manager. I know how to take your project from here to done even though it may involve designers, IT guys, additional developers, datacenters, etc.
Working with other professionals: You probably aren't in a position to hire folks. That's fine, but find good partners, and you can market your self as a shop or consulting group that is good at more than one thing. Believe me, people will appreciate that! For instance, we have a fantastic partner in Romania that we use for a lot of design, and we add value because we know how to get results from them and handle all the communication and so on. My customers don't want to talk to 3 to 6 people, they want a single point of contact who is accountable for all of it.
One thought here: try to find people who do this full time. Moonlighters and people doing side jobs have constantly let me down. I sympathize; I know what it's like to be spread too thin.
Fixed prices: You will probably have to deal with fixed prices, and you will need to hold your partners to fixed prices (or have some other mechanismf or controlling costs) if that's the case. Once the relationship becomes more comfortable, I usually try to give clients a range of what I think a job will take -- 5 to 8 hours, etc. And I let them know that fixed prices are a little bad for them because I have to assume some risk, which means they get charged more.
Most companies still want actual fixed prices for larger projects though and many large companies are shockingly comfortable with being overcharged in this situation. Fixed prices seems to be unfortunate fact of life in the contract development space.
First of all, I think you're exaggerating a bit - you don't really want to have a $30/hour designer working on a $150/hour website. If you do, and your client doesn't notice a difference, they deserve what they get.
And if we're talking about, say, $60 - $75/hour range vs $150/hour (which, IMO, is more realistic), you have to count in the time you spend working with said designer, so it's not like remaining $75-$90 goes directly into your pocked with you doing nothing.
If I am a client, I want a FINISHED PRODUCT and I'm paying YOU to deliver. Consider yourself a general contractor. I DON'T WANT to deal with designer / tester / technical writer / what have you myself - that's what I'm paying you for. My time may be a lot more valuable to me than $90 / hour difference. I may (will) get a second / third / fourth bid if I think you're too expensive.
That said, if you need to placate your conscience you can always bill couple hours less.
I tend to say something along the lines of "My job is to develop the stuff you don't see, but that make your site work"... And that is actually quite true.
... And you might add something that says that building a website is an activity that requires several very different abilities, like :
creating something that looks nice, and is usable ; that's a job on its own ; do your client have designed to logo of their company ?
integrating this nice looking thing into a dynamic application ; that one is your/my job ^^ Your clients send/receive e-mails every day, but do they know how it works ?
administration of the hardware / server : your clients use a computer every day to go in the Internet, use Word/Excel and the like, but do they know how to install those ? How to secure their network ? How to deal with security alerts the right way ?
You can use analogies with other processes ; designing / building / using / repairing a car, for instance ; some people understand better when we just don't speak about computers at all...
The way I always try and explained it, since I'm a Developer not a Designer is.
Developer -> Makes it work.
Designer -> Makes it pretty.
Of course there are vest generalizations, but for the most part they're true.
-> Developers creates the product
-> Designers create the package
Do you bill enough hours that you could consider hiring a program manager/product owner type person at least part time to do most of your customer interaction? Because if you do, you can abstract the "design/code" questions away from the customer; let the program manager really focus on figuring out what the customer wants built.
It sounds like your average customer isn't that technically savvy. If that's the case, figure out a way to speak their language (which most experienced program managers can do). They really don't care about the difference between a designer, a developer, and a tooth fairy that shows up and delivers the site that they want.
It's also worth considering whether you really want to take on projects that are mostly web design. If not, you should work on improving your marketing materials to focus on what you do best (interactive line of business web applications, or whatever).
You can steer the conversation toward what business problem the customer wants to solve, and propose the statement of work that best matches their objective. I think this will do the most good, and then it's never a question of misleading them. It's about packaging up a solution that matches what they want.
"I do backend work, not frontend" will quickly end the conversation, and along with it my opportunity for work.
This is not necessarily a bad thing. It's generally a good idea to be honest with prospective clients, and if they do not understand exactly what your job entails up front, then they may end up expecting too much from you when the job is done, or for future projects.
If you do really want to push your services on them, you could always try to point out exactly what kinds of benefits you will be offering to them. Make a point in explaining how much value can be added to the end-product by using your expertise.
A car may look great on the store floor, but if its powered by a lawn mower engine held down with duct tape and chewing gum, the only thing it's going to be doing is looking pretty and collecting dust in your garage.
In my very short time working in the programming field, I've seen two extremes:
Projects where little to no planning was done and thus become maintenence nightmares.
Projects that are perpetually in the planning stages and don't move from there.
It seems like the latter oftentimes happen as a reaction to the former. Where is the happy medium? And more importantly, if a project is moving in one of these directions, what is the best way to move it towards said happy medium?
In my own personal experience, I have found that 'decisions' are my bottle neck.
If this is the case, then :
List all your design options
Pick an option(s) (pick a few if you can't decide on one)
List the risks of the best option(s)
For each risk, brainstorm a solution, then design a conclusive proof of concept and write it.
If your proof of concepts proves it will NOT work, then toss that option, and pick another one.
A 'Proof Of Concept' is a minimal app to prove something. (mine are usually 1-6hrs)
If you have a situation where 2 or more options are equal, give yourself a time limit (like 5 minutes, not 2 months) and make a decision ... any decision, and don't look back.
And trust yourself to be able to deal with any problems you will hit which you did not take into account at design time.
Initial planning should be roughly O(log n) where n is expected total development time.
If you have to push in a week, sketch something on a napkin.
If you have a month, the first day is for initial design.
If you have a year, spend a week.
This does assume that you revisit planning iteratively, and don't just go all commando-style on your codebase, without adult supervision :-).
Analysis paralysis can have many symptoms. One that I have noticed is that same questions are asked each meeting and no resolution is reached. If you can point this out to people that might be able to help them admit that the planning process is stagnating.
If you can, at the start of the project, state that you want to cover a certain percentage of the requirements in the planning stage, say like 80-90%. This way there is a clear goal and you aren't trying for perfection. You can revisit the planning and analysis later just don't let it hold things up.
I think it depends on 2 factors:
The length of the project
Is it a 1 week project?
Is it a 1 year project?
Or somewhere in between?
The risk of the changes being introduced in the project
Are they architectural in nature, potentially affecting a lot of the original code?
Or are you simply adding a new feature?
Obviously, it's a combination of the above 2 factors. It simply doesn't make sense to spend 1 month designing a feature which will take 2 days to implement and is of little risk to the architecture. I'm picturing a matrix here of length/risk/design time tradeoffs.
There was some interesting advice in Code Complete 2, which I am currently in the process of reading. I can't remember the exact wording, so I am paraphrasing here, but it said something along the lines of:
The 2 biggest mistakes you can make in a design are:
1. Attemping to design EVERYTHING (you will fail)
2. Designing NOTHING before implementation
Finding the happy medium between these 2 is the key to successful design and planning.
Great questions - with no absolute answer - this is what makes experience meaningful. Experience including:
how much detail can you actually get from any user/sponsor and from this specific group
how much detail does your current team need (technical/business specific skill levels)
how open are your sponsors/users in helping during the development (how agile of a team do you have - does it include the sponsor/user?)
how good are you are identifying gaps
A big factor is the system being developed - the more 'life' critical the more details you will need (heart monitor compared to a web page).
The more complex, cost/time constrained, life-critical the more up front work - the less the more you can detail out as you do the work (prototype to production)
Does anyone have recommendations/experience of how to find people willing to do usability testing of web based apps? I suspect I may need people who might actually be potential users, because mine is a commercial/vertical app which contains some processes and terminology which may not mean much to the average joe/jane.
I have a fairly robust prototype of a web app which is designed for people in Sales Management and before I go too much further with it I want to try a couple of key pieces out on some live users. I have a few friendly faces I can turn to (and have already), but I really want strangers who will not feel they need to be nice to me about it.
I'm fine designing the usability tests themselves, it is finding the guinea-pigs that is proving difficult.
I've used this service a couple times and have been impressed with the quality of the feedback they provide.
usertesting.com
Don't Make Me Think has the exact chapter you would be interested in. Basically, you should set up your test in such a way that it's not about being nice or not, but it's about finding out whether the user can use it or not. This way you can use all your relatives or friends you want and know.
In a nutshell: set up a desk with a computer that has access to your app, get two chairs, a notepad and a pencil. The book mentions a video link to your co-workers, but let's skip that. You get your tester and place her in front of the computer, while you sit beside her with notepad and pencil at the ready. Be specific about that for the sake of this test, it's technically impossible that she would do something wrong, because that's what you are interested in.
Ask her then to do some specific tasks; You present her with some kind of state in the application, and ask her to do something. Example: "If you would want to do a new entry, how would you go about doing it". Ask her to describe what she's thinking, her train of thought; "I would seek for some kind of 'add' or '+' labeled button, let's see if I can find it. They're usually underneath the lists", etc. Make notes of the subtleties of her gestures and faces, like if she hunts with the cursor for something, or if she's grimacing in frustration.
If she can't find that add button quickly enough, there's a usability problem.
But really, buy the book. It's a great read, worth every penny.
Do you have a list of local companies who could be potential customers for your application? This would be a good place to look; you can simultaneously get users for user testing and make good contacts.
Take yourself to Starbucks and put a sign on the back of your laptop which says "Ask me for a Free Coffee" make sure you use some screen recording software like Silverback to record the session for later.
I read this a few days ago and it might help:
http://www.joelonsoftware.com/uibook/fog0000000249.html
Does your organization have a Sales team that will allow you to borrow appropriate users? I think that would be a good start for Alpha testing of the UI. After that, perhaps your customer can use the Beta UI for further testing.
Believe it or not an ad in Craig's List works for us. Simply offer a reward, we use $50 prepaid debit cards, and you can usually get 10 - 20 people per ad.
see useit.com - there are several levels of usability testing, and it is obviously critical to recruit users that are representative of your target market
You could also check out uTest.com, a software testing services that relies on "crowdsourcing" the testing process. While more on the side of functional and technical testing, I'm sure you could negotiate a test project more focused on usability testing.
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A (non-technical) friend of mine has asked me how to make a website. I get this question all the time. After a few questions I found out that she has an idea that could turn into a commercial site. I described three options to her:
a) Get a book/enroll in a class/follow some online tutorials and learn how to do it. She's pretty smart and her personality seems like a good match for this sort of thing so I'm sure she could learn but she doesn't have a lot of time spare. Maybe if she started with one of those WYSIWYG editors at first? I stressed that this would take a longer than a couple of weekends of playing around.
b) Hire someone to build it. Ranges from ultra cheap to ultra expensive, crappy to good and everything in between. I didn't mention sites like Rentacoder because she hasn't worked on a project like this before and doesn't know what to ask for. At this stage she'd likely ask for a Youtube-MySpace-Google for a few hundred bucks because she doesn't yet understand just how much is involved.
c) Find someone technical and partner up with them. I explained that this can either work really well or be a disaster because she'd have to give up some of her ownership of the idea.
How do you respond in these situations?
Depending on the nature of the required website (ie whether she needs shopping carts etc) I often recommend first creating a blog, although it's often not the best format, it can be used to quite good effect at times. I've seen a number of small retailers for example, using a blog to advertise their wares.
It depends on the person and their motivation. Your friend sounds like she should take option b) or c). She's probably not so much interested in the technical aspects of making a web site as she is in seeing her idea come to life, or maybe running her own company based on the idea.
Well in general there are several steps:
Determine the subject of the website.
Determine the target audience.
Decide on a general layout and look and feel.
Decide which techniques to use.
Design the overall structure of the site.
Collect content and images.
Implement the site.
Most of the times, these steps are carried out by more than a single person. Because they all require their own specialization.
I think that the only realistic options are B and C. Non-techies will almost never come to grips with real web site development. With all due respect to those who have advocated technologies such as ASP.NET or PHP - it won't work. In fact, you are likely to be fielding questions for weeks on end as to why things don't work. You'll have to bear these questions until the person, having failed, gives up.
If they have the resources, then I would strongly recommend the "hire an expert" route.
In either realistic case, they must get a legal agreement in place. If she does hire an expert, be sure that the agreement expressly stipulates that this is a "work for hire". If your friend doesn't demand a work-for-hire clause then she will have no legal means to stop the developer from using the exact same code she just paid for in creating a competing site (at least in the U.S.). Just to emphasize: they would have no legal means to prevent the developer from starting their own competing site without a work-for-hire clause - the courts won't even hear the suit.
Now, if it is really just a brochure site or something similar, and they still want your advice, then it depends on whether they use a Mac or something else.
If they are a Mac user, I tell them to try booting up iWeb and using it to feed a .me account. Just plug in some pictures and some text, upload to your .me account and you are done.
If they are a Windows user, I direct them to Register.com or a similar online Web Site template-based site builder.
For your sake, don't volunteer to help unless you are really sure you have the time to essentially build the whole thing for them! You can ruin friendships this way: friends and family, having no clue what really goes into the construction of a site, almost invariably assume that it is "trivial" for you. If you delay or fail to get things done quickly enough, they'll almost always assume that you are blowing them off and they'll resent you for it (can you tell I've been there?).
It depends on how confident she is that this thing will succeed or, alternatively, how unwilling she is to share ownership. I'd definitely not recommend (a) for something that has commercial value. Beyond the time-to-market factor, initial impressions are something that is very hard to overcome. If she has the cash and is possessive of ownership, then (b) could work well. It's a bigger financial risk, though.
I'd probably go with (c), but then again I'm on the other side of the equation. There are lots of ways of structuring a partnership that would help her maintain ownership, though probably not complete ownership since no one wants to work for nothing. Some combination of b/c is probably best - some less pay in exchange for a small stake in the business. I'd definitely see a lawyer before doing (c) and maybe even before doing (b) just to make sure any agreement she has with the developer precludes them taking the code and running.
There are really two questions here: should she learn how to write a website and, if so, how.
If she has a commercial idea and she only wants to learn how to write websites to market it, I would suggest that she does not bother. Outsource instead.
If you have someone who to trust then only 3rd option is realistic. first one takes years to give out good result and with second one you never know what you get.
Buy her a book for her birthday on ASP.NET or PHP.
A bit of topic but here it goes...
We have ONE web designer at our company(we are about 10 programmers), we usually make some jokes like: "You do not work, you just sit there making drawings all day long" (just for the record, she is very competent and does her job pretty well).
So one time she stares at my monitor for about 2 minutes while i am working on a web application, and at some point she says: "Sooo that's what you do? Formulas and stuff?".
From that day on we all say "I do formulas and Stuff" when asked for what we do at work, as for most people, saying that and saying you develop web applications is the exact same thing.
Developing a web site is not as trivial as places like GeoCities or Google Pages would make it appear.
Here is a list of things you need to know about or consider when publishing a site.
If she owns a Mac or doesn't mind to acquire one, I would suggest her to have a look at iWeb. Otherwise, starting a blog on a platform such as blogger would be a nice first step for a non-technical person.
I always give the same answer, HTML. I say what it does and then tell them to get a book. If they get what it is about they will follow their own course of action.
Unless you're a web designer, 'how do I make a website' is a similar question to 'how do I make a television'. You don't, you buy one. So this question is probably 'How do I procure a website?'.
This breaks down into:
Working out what you want:
What user features do you want
What do you want the UI to look like?
What admin features do you need?
Do you already have a graphic design/logo/color scheme, etc.
Finding someone to make it for you
How do you find them? Referrals? Local web dev companys? Friends?
Do you care which technology they use?
Are you going to project manage it?
How do you know they're doing a good job?
Are you clear on issues like scaling, support, maintenance?
Ideally, find a single company who is comfortable helping you work through all the issues. Less ideally but also good, find a consultant or company that will help you with the top level stuff and assist with production of technical specs that you can then take to a development company to produce.
(Edited for formatting)