Trying to normalize a mysql database for call center - mysql

I recently just got a job at a call center and they have asked me to make their database more efficient and capable of storing and retrieving their information quickly. I get to build a completely new database for them. The problem is that im not that great at sql quiet yet. But if you could take a look at the picture could you help point me into the right direction or give a few tips. All the data of business and customer info is all stored in one big table with like around 40 columns. Im sure there is a way to normalize this data. Thanks ahead of time.

I don't know enough about your data to know for sure what isn't normalized right now.
The purpose of normalization is to make sure there's never a case where the same value is stored in two different places in the database.
So, if a particular company might have 10 leads, and each of those leads would have the same company_name and employee_size and sales_volume then there's a problem: each one of the 10 leads could potentially have different values there. One is "Company A", another "company A", another "Company A.", etc.
Instead, you should have a company table with those values, and a foreign key from your lead to that company. Now it's fine to have lots of leads with the same company because they're all referring to the same underlying company data.
Only you know which values in your data set might be repeatable and thus which to eliminate.

Related

Creating the right Database table structure for address change + pricing

I'm a little stumped on whether i can make this process of changing addresses easier. I'll explain the situation:
Basically I have three entities, Students, Addresses, StudentsAddresses. Students have many addresses, since they can change alot and rapidly (especially foster kids / homeless kids). So ill be changing them a lot. However based on each address I Want a user to attach (enter it via the UI) the price it would cost to pick that student up via bus service. So my initial thought was, ok, let me attach a column onto my join table 'StudentsAddresses' called 'dailyPrice', this is the cost for each day a student is picked up, and another column called 'adjustmentPrice', which is an additional cost for whatever special circumstance that requires extra work to pick up a student. Is my thinking going to cause me problems the more students I have in the future? Will it get harder to manage?
Another option I thought about, was creating a new Table called Pricing. And another join-type table called StudentsAddressesPricing
StudentsAddressPricing has three columns,
studentId
addressId
pricingId
each field connects the three together. So if i ever needed Students, with their addresses, and the pricing, i would query this table and eager load Students, Addresses, and Pricing. Does this approach seem much cleaner since i've abstracted pricing out a bit? Trying to determine the best way to go about this without having to many headaches in the future incase I wan't to add more attributes pricing related, or address related.
And then I even thought, hey what if pricing is just different for one day? How would I even consider that. Would I need a different kind of entity to handle that? Is doing alot of joins going to hurt my application performance?
Just looking for some insight on how others would do it, and criticism on why im off the ball.
The main question you should ask yourself is: on what does the price depend?
If the price is determined by the address, you might as well add it to addresses. If the price also depends on the student (e.g., depending on their financial situation), it would make sense to put it into studentsaddresses.
In other words: The table where the price is stored should have foreign keys to everything outside the table that determines the price. If that makes it fit into one of the existing tables, keep it there.

Database model for a 24/7 Staff roster at a casino

We presently use a pen/paper based roster to manage table games staff at the casino. Each row is an employee, each column is a 20 minute block of time and each cell represents what table the employee is assigned to, or alternatively they've been assigned to a break. The start and end time of shifts for employees vary as do the games/skills they can deal. We need to keep a copy of the rosters for 7 years, with paper this is fairly easy, I'm wanting to develop a digital application and am having difficulty how to store the data in a database for archiving.
I'm fairly new to working with databases, I think I understand how to model the data for a graph database like neo4j, but I had difficulty when it came to working with time. I've tried to learn about RDBMS databases like MySQL, below is how I think the data should be modelled. Please point out if I'm going in the wrong direction or if a different database type would be more appropriate, it would be greatly appreciated!
Basic Data
Here is some basic data to work with before we factor in scheduling/time.
Employee
- ID Number
- Name
- Skills (Blackjack, Baccarat, Roulette, etc)
Table
- ID Number
- Skill/Type (Can only be one skill)
It may be better to store the roster data as a file like JSON instead? Time sensitive data wouldn't be so much of a problem then. The benefit of going digital with a database would be queries, these could help assist time consuming tasks where human error is common.
Possible Queries
Note: Staff that are on shift are either on a break or on the floor (assigned to a table), Skills have a major or minor type based on difficulty to learn.
What staff have been on the floor for 80 minutes or more? (They are due for a break)
What open tables can I assign this employee to based on their skillset?
I need an employee that has Baccarat skill but is not already been assigned to a Baccarat table.
What employee(s) was on this table during this period of time?
Where was this employee at this point in time?
Who is on shift right now?
How many staff on shift can deal Blackjack?
How many staff have 3 major skills?
What staff have had the Baccarat skill for at least 3 months?
These queries could also be sorted by alphabetical order or time, skill etc.
I'm pretty sure I know how to perform these queries with cypher for neo4j provided I model the data right. I'm not as knowledgeable with SQL queries, I've read it can get a bit complicated depending on the query and structure.
----------------------------------------------------------------------------------------
MYSQL Specific
An employee table could contain properties such as their ID number and Name, but am I right that for their skills and shifts these would be separate tables that reference the employee by a unique integer(I think this is called a foreign key?).
Another table could store the gaming Tables, these would have their own ID and reference a skill/gametype with a foreign key.
To record data like the pen/paper roster, each day could have a table with columns starting from 0000 increasing by 20 in value going all the way to 2340? Prior to the time columns I could have one for staff where each employee is represented with their foreign key, the time columns would then have foreign keys to the assigned gaming Tables, the row data is bound to have many cells that aren't populated since the employee shift won't be 24/7. If I'm using foreign keys to reference gaming Tables I now have a problem when the employee is on break? Unless I treat say the first gaming Table entry as a break?
I may need to further complicate things though, management will over time try different gaming Table layouts, some of the gaming Tables can be converted from say Blackjack to Baccarat. this is bound to happen quite a bit over 7 years, would I want to be creating new gaming Table entries or add a column to use a foreign key and refer to a new table that stores the history of game types during periods of time? Employees will also learn to deal new games during their career, very rarely they may also have the skill removed.
----------------------------------------------------------------------------------------
Neo4j Specific
With this data would I have an Employee and a Table node that have "isA" relationship edges mapping to actual employees or tables?
I imagine with the skills for the two types I would be best with a Skill node and establish relationships like so?: Blackjack->isA->Skill, Employee->hasSkill->Blackjack, Table->typeIs->Blackjack?
TIME
I find difficulty when I want this database to now work with a timeline. I've come across the following suggestions for connecting nodes with time:
Unix Epoch seems to be a common recommendation?
Connecting nodes to a year/month/day graph?
Lucene timeline? (I don't know much about this or how to work with it, have seen some mention it)
And some cases with how time and data relate:
Staff have varied days and start/end times from week to week, this could be shift node with properties {shiftStart,shiftEnd,actualStart,actualEnd}, staff may arrive late or get sick during shift. Would this be the right way to link each shift to an employee? Employee(node)->Shifts(groupNode)->Shift(node)
Tables and Staff may have skill data modified, with archived data this could be an issue, I think the solution is to have time property on the relationship to the skill?
We open and close tables throughout the day, each table has open/close times for each day, this could change in a month depending on what management wants, in addition the times are not strict, for various reasons a manager may open or close tables during the shift. The open/closed status of a table node may only be relevant for queries during the shift, which confuses me as I'd want this for queries but for archiving with time it might not make sense?
It's with queries that I have trouble deciding when to use a node or add a property to a node. For an Employee they have a name and ID number, if I wanted to find an employee by their ID number would it be better to have that as a node of it's own? It would be more direct right, instead of going through all employees for that unique ID number.
I've also come across labels just recently, I can understand that those would be useful for typing employee and table nodes rather than grouping them under a node. With the shifts for an employee I think should continue to be grouped with a shifts node, If I were to do cypher queries for employees working shifts through a time period a label might be appropriate, however should it be applied to individual shift nodes or the shifts group node that links back to the employee? I might need to add a property to individual shift nodes or the relationship to the shifts group node? I'm not sure if there should be a shifts group node, I'm assuming that reducing the edges connecting to the employee node would be optimal for queries.
----------------------------------------------------------------------------------------
If there are any great resources I can learn about database development that'd be great, there is so much information and options out there it's difficult to know what to begin with. Thanks for your time :)
Thanks for spending the time to put a quality question together. Your requirements are great and your specifications of your system are very detailed. I was able to translate your specs into a graph data model for Neo4j. See below.
Above you'll see a fairly explanatory graph data model. In case you are unfamiliar with this, I suggest reading Graph Databases: http://graphdatabases.com/ -- This website you can get a free digital PDF copy of the book but in case you want to buy a hard copy you can find it on Amazon.
Let's break down the graph model in the image. At the top you'll see a time indexing structure that is (Year)->(Month)->(Day)->(Hour), which I have abbreviated as Y M D H. The ellipses indicate that the graph is continuing, but for the sake of space on the screen I've only showed a sub-graph.
This time index gives you a way to generate time series or ask certain questions on your data model that are time specific. Very useful.
The bottom portion of the image contains your enterprise data model for your casino. The nodes represent your business objects:
Game
Table
Employee
Skill
What's great about graph databases is that you can look at this image and semantically understand the language of your question by jumping from one node to another by their relationships.
Here is a Cypher query you can use to ask your questions about the data model. You can just tweak it slightly to match your questions.
MATCH (employee:Employee)-[:HAS_SKILL]->(skill:Skill),
(employee)<-[:DEALS]-(game:Game)-[:LOCATION]->(table:Table),
(game)-[:BEGINS]->(hour:H)<-[*]-(day:D)<-[*]-(month:M)<-[*]-(year:Y)
WHERE skill.type = "Blackjack" AND
day.day = 17 AND
month.month = 1 AND
year.year = 2014
RETURN employee, skill, game, table
The above query finds the sub-graph for all employees who have the skill Blackjack and their table and location on a specific date (1/17/14).
To do this in SQL would be very difficult. The next thing you need to think about is importing your data into a Neo4j database. If you're curious on how to do that please look at other questions here on SO and if you need more help, feel free to post another question or reach out to me on Twitter #kennybastani.
Cheers,
Kenny

How slow is the LIKE query on MySQL? (Custom fields related)

Apologies if this is redundant, and it probably is, I gave it a look but couldn't find a question here that fell in with what I wanted to know.
Basically we have a table with about ~50000 rows, and it's expected to grow much bigger than that. We need to be able to allow admin users to add in custom data to an item based on its category, and users can just pick which fields defined by the administrators they want to add info to.
Initially I had gone with an item_categories_fields table which pairs up entries from item_fields to item_categories, so admins can add custom fields and reuse them across categories for consistency. item_fields has a relationship to item_field_values which links values with fields, which is how we handled things in .NET. The project is using CAKEPHP though, and we're just learning as we go, so it can get a bit annoying at times.
I'm however thinking of maybe just adding an item_custom_fields table that is essentially the item_id and a text field that stores XMLish formatted data. This is just for the values of the custom fields.
No problems if I want to fetch the item by its id as the required data is stored in the items table, but what if I wanted to do a search based on a custom field? Would a
SELECT * FROM item_custom_fields
WHERE custom_data LIKE '%<material>Plastic</material>%'
(user input related issues aside) be practical if I wanted to fetch items made of plastic in this case? Like how slow would that be?
Thanks.
Edit: I was afraid of that as realistically this thing will be around 400k rows for that one table at launch, thanks guys.
Any LIKE query that starts with % will not use any indexes you have on the column, so the query will scan the whole table to find the result.
The response time for that depends highly on your machine and the size of the table, but it definitely won't be efficient in any shape or form.
Your previous/existing solution (if well indexed) should be quite a bit faster.

How do I properly structure my relational mySQL database

I am making a database that is for employee scheduling. I am, for the first time ever, making a relational mySQL database so that I can efficiently manage all of the data. I have been using the mySQL Workbench program to help me visualize how this is going to go. Here is what I have so far:
What I have pictured in my head is that, based on the drawing, I would set the schedule in the schedule table which uses references from the other tables as shown. Then when I need to display this schedule, I would pull everything from the schedule table. Whenever I've worked with a database in the past, it hasn't been of the normalized type, so I would just enter the data into one table and then pull the data out from that one table. Now that I'm tackling a much larger project I am sure that having all of the tables split (normalized) like this is the way to go, but I'm having trouble seeing how everything comes together in the end. I have a feeling it doesn't work the way I have it pictured, #grossvogel pointed out what I believe to be something critical to making this all work and that is to use the join function to pull the data.
The reason I started with a relational database was so that if I made a change to (for example) the shift table and instead of record 1 being "AM" I wanted it to be "Morning", it would then automatically change the relevant sections through the cascade option.
The reason I'm posting this here is because I am hoping someone can help fill in the blanks and to point me in the right direction so I don't spend a lot of hours only to find out I made a wrong turn at the beginning.
Maybe the piece you're missing is the idea of using a query with joins to pull in data from multiple tables. For instance (just incorporating a couple of your tables):
SELECT Dept_Name, Emp_Name, Stat_Name ...
FROM schedule
INNER JOIN departments on schedule.Dept_ID = departments.Dept_ID
INNER JOIN employees on schedule.Emp_ID = employees.Emp_ID
INNER JOIN status on schedule.Stat_ID = status.Stat_ID
...
where ....
Note also that a schedule table that contains all of the information needed to be displayed on the final page is not in the spirit of relational data modeling. You want each table to model some entity in your application, so it might be more appropriate to rename schedule to something like shifts if each row represents a shift. (I usually use singular names for tables, but there are multiple perspectives there.)
This is, frankly, a very difficult question to answer because you could get a million different answers, each with their own merits. I'd suggest you take a look at these (there are probably better links out there too, these just seemed like good points to note) :
http://www.devshed.com/c/a/MySQL/Designing-a-MySQL-Database-Tips-and-Techniques/
http://en.wikipedia.org/wiki/Boyce%E2%80%93Codd_normal_form
http://www.sitepoint.com/forums/showthread.php?66342-SQL-and-RDBMS-Database-Design-DO-s-and-DON-Ts
I'd also suggest you try explaining what it is you want to achieve in more detail rather than just post the table structure and let us try to figure out what you meant by what you've done.
Often by trying to explain something verbally you may come to the realisations you need without anyone else's input at all!
One thing I will mention is that you don't have to denormalise a table to report certain values together, you should be considering views for that kind of thing...

Mysql Database schema for daily deals website: like Groupon

I want to create one database which can handle daily deals provided by partners.Also i want to design it in such way so that database it self will not allow duplicate data by using combination of lat-long, name & date-time. As for now i have one provider but in future i might get deals from 2-3 different partners.
Is one table is enough for above requirement which will handle all the data.
I will really apreciate any comments/ suggestions or hints to get me start or push in right direction. Any type of reference info.
Please let me know if need some more information or i am not clear about any point...
Regards,
K
I would at first put the partners in a separate table, to store all their information. Then, the deals only need a partnerid. It is unclear to me what these deals are, and if you may need a separate table with product information, so a deal is actually a link between a product and a provider, for a given period of time.
In that case, you need three tables at least to store just the deals, apart from any orders and other information you might need.
But if you start modeling, it is strongly advised that you do some reading about database normalization. It will give you a guide to what you should store in which table.
http://databases.about.com/od/specificproducts/a/normalization.htm