I'm in IT support. We have two types of correspondence:
With final users. The usual external communication with them.
With service providers (DBA, etc) Internal communication that can't be seen for the requestors.
For the first one, we use the 'answer to requestor'.
For the service providers, we use a comment and send CC to the service provider. But when they reply, RT considers their reply as correspondence and execute the actions for the 'correspondence' condition.
Then, when i wanna customize the scrips, RT doesn't distinguish between the actions: an email to the user and a replay from the provider (internal CC) are both "on correspondence" for RT, and send them both to the requestor.
I don't realize how to configure RT for send 1 y 2 to different actions.
Have I configurated something wrong? Which must I consider?
Or must I use a custom user scrip?
Thanks a lot!
RT should do what you are expecting, which is send correspondence (replies) to the requestor and send comments only to staff. There are two areas to look at to sort out why this isn't happening:
1) By default, RT's notification scrips use the Cc role to add another requestor. If you want to add a "commenter," you want to use the AdminCc role rather than Cc. This is likely the problem.
2) If that doesn't fix it, make sure you have two email addresses set up, one for correspondence and one for comment, something like support#example.com (correspond address) and support-comment#example.com (comment address). Then make sure you have your /etc/aliases file set up to route correspond with --action correspond and comment with --action comment. An initial example is provided in step 10 in the RT README.
Related
We from the the Swiss umbrella association for youth parliaments (DSJ) use TYPO3 as the backbone of our website. Next to TYPO3, we also use the CRM software hitobito, which allows us to create "Abos" with "mailing lists". However, this service is currently not working since Hitobito has recently changed its mail server. I have already changed the server addresses manually in our 365 Admin microsoft account and the changes have been verified by the Hitobito support.
This is where TYPO3 comes into play. The support staff from Hitobito suspects that the mail server configurations must also be changed in TYPO3. I, as a layman, have no clue where to make such changes, however. I was hoping you could help me out here. I believe the following information must be updated in the TYPO3 configuration:
*For the new mail server:
crm.dsj.ch IN MX 10 app.hitobito.ch.
For the outgoing mail server:
crm.dsj.ch 3600 IN TXT "v=spf1 a:mxout.appuio.ch -all*
The information you gave has nothing to do with TYPO3 but is part of the domain record. You should approach your domain registrar (seems to be https://www.visol.ch/ according to whois) with that.
The 1st one is to designate the mail server app.hitobito.ch for all incoming mail to recipients ...#crm.dsj.ch (so-called MX record).
And the 2nd one is to lower the spam level for outgoing mails from senders ...#crm.dsj.ch from the server mxout.appuio.ch (so-called SPF).
Is your webserver supposed to send mails, too? If so and you have problems with receiving these mails, I suggest to use the InstallTool's "test mail" function and send a mail to https://www.mail-tester.com/ - a great tool to identify spam-related problems.
I'm new to NATS and have read all the examples for:
https://nats.io/documentation/concepts/nats-messaging/
I'm in Microservciearchitecture where in microservice-Y (MSY) need to store some information published from other microservice-X (MSX) I have 2-10 instances of MSY so when changes are made in MSX and MSX-instance publishes event I want that only 1 instance of MSY should save information so not all of them save the same data.
I have read Request-Repy:
https://nats.io/documentation/concepts/nats-req-rep/
but there seems that all of instances receives message (and will handle it) even if it is point-to-point and reply is handled just for the one instance that is quickest to reply
Is this correct or have I missunderstood example?
If I only need that 1 instance of MSY should handle given message (store data in db) what can I do to acheve this?
Use queue groups. If you have multiple subscriptions on the same subject with the same queue group, only one of the members of the group will receive the message.
Check this out: https://nats.io/documentation/concepts/nats-queueing/
I want to restrict calls to a Feathers service method for externals calls with associateCurrentUser.
I also want to allow the server to call this service method without restricting it.
The use case is that through this service then clients use a lock table, all clients can see all locks, and occasionally the server should clear out abandoned rows in this table. Row abandonment can happen on network failures etc. When the server removes data then the normal Feathers remove events should be emitted to the clients.
I would imagine that this should be a mix of associateCurrentUser and disallow hooks but I can't even begin to experiment with this as I don't see how it would be put together.
How would one implement this, please?
Update:
I found this answer User's permissions in feathers.js API from Daff which implies that if the hook's context.params.provider is null then the call is internal, otherwise external. Can anyone confirm if this is really so in all cases, please?
It seems to be so from my own tests but I don't know if there are any special cases out there that might come and bite me down the line.
If the call is external params.provider will be set to the transport that has been used (currently either rest, socketio or primus, documented here, here and here).
If called internally on the server there is not really any magic. It will be whatever you pass as params. If you pass nothing it will be undefined if you pass (or merge with) hook.params in a hook it will be the same as what the original method was called with.
// `params` is an empty object so `params.provider` will be `undefined`
app.service('messages').find({})
// `params.provider` will be `server`
app.service('messages').find({ provider: 'server' })
// `params.provider` will be whatever the original hook was called with
function(hook) {
hook.app.service('otherservice').find(hook.params);
}
i've noticed that on LoLReplays webpage you can now stream live games via their program LoLRecorder. I found this code on their page
href="lrf://spectator spectator.eu.lol.riotgames.com 2nHvYdkaSjjqC7f+mtHQeIhFcUSQLFu5 488978485 EUN1 3.01.0.1"
And i've tried a little to stream from my own (already recorded) game. But all i get is unable to find match. My question is: Does anyone here know how this works?
Thanks!
TL;DR; You can't stream anything, but you can open LoLReplay in spectator mode for a specific match.
Try reinstalling LoLReplay, seemed to fix the issues that I was having.
The title of your post is somewhat misleading as no streaming actually happens - all that the link does is open LoLReplay on your local machine and pass in the details of the match you want to spectate.
This will only work for matches that are happening now, as it connects in a similar way as the LoL client does when you spectate a match.
Calling LoLReplay from the browser
The links seem to be formatted as follows:
lrf://spectator [Observer IP Address][:Observer Port] [Observer Encryption Key] [Game Id] [Platform Id] [Client Version?]
lrf://spectator tells LoLReplay to open up in spectator mode.
Observer IP Address is required and can either be a hostname or an IP address. The hostname is usually in the format spectator.[eu/na/br/etc.].lol.riotgames.com.
Observer Port is optional, I believe it defaults to 8088 which appears to be the default spectator mode port.
Observer Encryption Key... is a required per-match encryption key.
Game Id is a required, per-match integer id.
Platform Id is a more specific version of the region, I guess relating to how Riot have grouped their servers. For example EUW1.
Client Version, the last field appears to be a version number - I can only assume this is either the version of the client that LoLReplay is using OR the version of the client the players in the match are using.
How to find IP address, encryption key etc.
Edit: you can now grab all the info you need using the official Riot API, you just need the SummonerId of the user you're querying for. See current-game API docs for usage.
I am trying the post an invoice to SAP using the F-47 transaction and using SHDB to record the transaction and learn how it works. I see there that sometimes BU and ZK BDC OK codes are used. I would like to understand the difference between them, but could not find any official documentation. Please, explain the difference between the two?
I found the meaning of some of the status codes. I post it here, so I can remember:
/00. Enter
/AB Go to overview
=ZK Go to additional information
=ENTE Enter (don't know exactly what is difference between /00)
=PI select cursor location
=STER Go to taxes
=DELZ delete cursor
=GO continue
=BU post (save)
/EEND end processing
=Yes select "yes" from message box
=BP park (save)
=ENTR Enter (don't know exactly what is difference between =ENTE or /00)
=AE save when changing document
=BK change document header (parking or posting parked document)
=P+ next page
=BL delete parked document
A BDC_OKCODE indicates which action is (will) be executed on a screen (things like save, back, exit etc). The BU code is used for a SAVE function (like in MM01 transaction). Sorry but I cannot recall to which function ZK maps to. Obviously their difference lies in the fact that they map to different functions. You can still find out which function each button utilizes by using System->Status->GUI status.
By the way, BTCI transactions are not fully robust- minor changes in GUI flow let your program break. Error handling / analysis is tedious.... DId you have a look to posting methods more preferably? E.g. like BAPI_* function modules? With the help of LSMW you can browse for different input methods and use them later standalone. Or you can use transaction BAPI directly.